Seal of approval for Caterpillar marine dealer network

The network consists of independent companies which provide sales services, commercial and technical support, as well as maintenance and repair of marine diesel engines and generator sets. Caterpillar(r) will use GL's MSA certification as the basis for standardising Caterpillar dealer after sales performance and quality worldwide in an effort to improve end-user satisfaction on a global scale.

Germanischer Lloyd will conduct the MSA certification using standardised audit methods i.e. audit performed according to its own ship classification rules. Upon a successful Marine Service Assessment by GL, dealers will be given a GL-certificate as independent evidence demonstrating capabilities as measured using a global standard.

The objective of an independent assessment of the technical and commercial performance of the worldwide dealer network is to set a benchmark for Caterpillar's services centers and to establish a common standard of evaluation. Another objective of the certification program is to help identify areas for improvement in the scope of dealer services including functions such as: technical support, main shop repairs, field repairs, upgrades, parts sales, qualification of technical staff, back-up support, administration, disposition, customer satisfaction, and service and parts delivery time.